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Everything Extra 25% off  Coupon: SEASON25

FAQ

General Information

1. What is VStarcam Online Store?

The VStarcam Online Store was found in 2018, and focuses on providing consumer service items at  brand quality and discounted price. We aim to be the friendliest store with great customer service. The online store belongs to VStarcam Company. To read more about VStarcam Company , click here

2. How does VStarcam Online Store maintain brand quality and discounted price?

The affordability of Vtarcam Online Store is based on several factors. One of the most important factors is the official store directly operated by VStarcam headquarters,allowing us to send products directly to customers without intermediaries, minimizing costs. 

We conduct audits product quality directly in the factory , ensuring that working conditions are effective both in the control of quality and work ethic. As such , we conducted our own routine quality inspections to guarantee consumers the best products possible.

3. How can I get in touch with VStarcam Online Store?

You can contact us via the Online Chat, or directly by sending an email to our customer service via mall@vstarcam.com.



How to place an order 

1. What payment methods are available?

Paypal Method

You need to pay via your own PayPal account . For more information about Paypal : https://www.paypal.com/en/webapps/mpp/about

2. Where can i read the terms of delivery ?

Terms and Conditions of use can be found here.  

3. I have a discount code/coupon --How can I use it ?

You can use the discount code whilst in the shopping cart. Under the summary of your products, you will see a filed where you may enter the discount code. Note that usually you can only use one  code per order.

4. Do I have to delcare and pay VAT? 

All shipments sent into the Asia, America, Europe, Australia go through the customs. 

5. I can not pay my order --What to do ?

Have you tried the following?

- Use another browser ( Google Chrome , Safari, Firefox, Internet  Explorer).

- Delete the cookies from your browser .

- Use another method of payment(Not Paypal.)



After Order

1. What is the delivery time for orders?

Products purchased with a discount coupon have a period of approximately 4 weeks shipping, while general orders placed on our store have shipping times of 2-3 weeks.You should receive an email with a tracking number once your package has left our office. Depending on your local postal service, if you are not present at the shipping address specified when the order is delivered, the postman will leave a note for you pick up the package at your nearest post office . 

2. Where can i track them?
You can track your package at https://www.17track.net/en

3. I have not yet received my item , why?

Normally packages can take 1-3 weeks to arrive in the destination country. If you have a tracking number, you can track your package to know the current location. Holidays in China, Hong Kong or in your locality can affect delivery times. If you suspect that your shipment is lost in transit, please contact our customer service via mall@vstarcam.com.

4. I' ve inputted the wrong delivery address , how do i change it ?

Contact our customer service via mall@vstarcam.com  immediately informing them of the error and provide them with the correct information. Once your order has been shipped, any details may not be amended or modified. 


Products

1. Do your products comes with a warranty?

All our products are guaranteed unless otherwise indicated. Guarantee typically, the warranty covers a period of 3 to 12 months, depending on the product. During the warranty period , you can contact our customer service for a replacement or to request repairing , provided that the cause of the damage was not due to negligence or misuse of the device.  More detail here.

2.  I suspect that my product is defective , what to do ?

If you suspect you  have received a defective product , whether it be a manufacturing defect or due to rough shipping ,please contact our customer service. Let us know at what point did you realize the problem and how the product is defective. Please note that we can assist in a more efficient manner if the information given is complete.