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Delivery Information

Delivery

Typically, processing time takes 1-3 days. After dispatching the order,mail delivery usually takes between 10-15days, so in total orders can usually take up to 1-2 weeks, depending on the shipping method selected. Please  feel free to check the status of your order under "My Account". You will receive an automated email once your order has been shipped. Shipping is  free worldwide. 

If you order more than one product, it is possible that packages are released at different times or in separate packages for technical reasons. In this case, it is common for packages to arrive on different days. Normal delivery time is 1-2 weeks. If the order has not arrived on within 3 weeks  following the date of dispatch, please contact our customer service via mall@vstarcam.com .

** Delivery times do not include additional delays that may be caused by Customs or other government agencies, as well as weather conditions and public holidays.

Undeliverable Packages & Incorrect Addresses

  • Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us , we will send a automated message to the email registered in our system.
  • We are unable to re-ship orders that are returned to us as undeliverable.

Why Was My Package undeliverable?

Local Post offices may deem a package undeliverable for one of the following reasons:

  • Incorrect Address.

If the address is incorrect or outdated,the carrier or the unintended recipient typically returns the package to us . This is not always the case so please double-check your address carefully when placing your order. To remove an outdated or incorrect address from your account . 

  • Other Address Problems.

In rare cases, the address label becomes illegible during the shipping and handling process, or the carrier makes a mistake and leaves the package at a different address than that printed on the label.

  • Failed Delivery Attempts.

The post office will not attempt to delivery the parcel a second time . Normally the post service will leave a message at the delivery address if nobody was present to receive the package. This of course varies by country and postal service.

  • Refused by Recipient.

If the local post office requires the recipient to assist in handling customs clearance procedures, but the recipient refuses to pay the import fee.


Carrier Chosen

Currently suppliers can choose from the following express shipping options: e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express,UPS, FedEx, DHL, TNT, EMS, TOLL,  etc.

Since the shipping methods are set up by the suppliers, you are advised to directly contact the supplier for more shipping information. Or When you place an order, you can note the delivery information to the supplier. To contact the supplier, you may tap on Online Chat or mail to mall@vstarcam.com to get a message.



Sign Notice

The parcel should be checked and received by yourself. If the problem is not caused by your signature, you need to be responsible for it.


Scope and Cost

Now , it is free shipping for every order . In addition, buyers from Hong Kong, Macau and Taiwan are responsible for the freight of SF Express insurance.


Duty and Charge

It depends on buyers local customs. The buyer is responsible for any tax and / or duty  by their country . Import taxes and charges are not included in the item price . Seller wouldnot pay for any duty , import tax, import charge. Buyers please consciously fulfill the obligation of tax payment and customs clearance.